About Face the Service

We are a management company that helps owners and investors create businesses that work: strategically thought out, financially efficient and ready to scale.

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Goal

Our goal is transformation
opportunities for success.

Our team has 20+ years of combined experience in investment, development, hospitality, service, marketing and finance.

Combining deep knowledge of the specifics of the Ukrainian market and modern progressive international practices, understanding the expectations, goals and standards of local and foreign investors, FACE the Service provides comprehensive and system solutionsfor investors, developers and property owners.

We do not work according to the template.
Each project is unique, so we dive into the essence, design individual solutions, form a system - and bring it to the result.

The F.A.C.E. the Challenge methodology used by global corporations — SAP SE, Deutsche Telekom, Schwarz Gruppe — and us at FACE the Service, is based on the experience of our co-founder Wladimir Klitschko.

His approach to challenges — as a World Champion and Challenge Master — has become the foundation of the management system we apply in real business.

Methodology F.A.C.E. the Challenge

During his career, Dr. Wladimir Klitschko became not only a world champion, but also a master of challenges. Systematically and constantly solving tasks, he was able to win title after title.
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Working closely with his team, he developed the F.A.C.E. the Challenge method, which is based on his 30 years of experience in sports competitions. This is the key to overcoming difficulties both in an entrepreneurial and personal context.

While I was a professional athlete, I was starting initiatives, founding companies, doing research and training. Maintaining a constant dialogue with partners, I have often observed that managers can identify their problems, but do not always dare to solve them.

This inspired me to systematically analyze my approach as an athlete to solving challenges and problems and take it into the realm of business and everyday life.

Wladimir Klitschko

Founder F.A.C.E. The Challenge and Challenge Master

F.A.C.E. The Challenge — focus, flexibility, coordination, endurance.

FOCUS — WHAT do I want?

AGILITY — HOW can I achieve it?

COORDINATION — WITH whom do I work?

ENDURANCE — WHEN and what results do I expect?

FOCUS

Objective: to increase the capitalization of the project portfolio and bring the interaction between guests and the team to a new level. We form a strategic vision for the development of each facility and set priorities at the level of the entire system and individual assets.

We focus not on operational noise, but on creating the same added value — in service, in strategy, in results.

“It is not the amount of effort that matters, but where it is directed.”

AGILITY

We do not impose a single tactic — we model development scenarios.

· Analyze each object: sell, retain, transform.
· Develop alternative investment and operational strategies.
· We adapt solutions to market dynamics: investment solutions, rebranding, restructuring.
· We take into account the uniqueness of the project: we adapt service standards, scenarios of interaction with guests and team to create a sense of care and individual approach.

Our flexibility allows you to adapt to your realities, locations, resources and teams, keeping focus on results and shaping a new level of service culture.

“Flexibility is power. We don't operate by standards, we work by opportunities.”

COORDINATION

Coordination for us is not just a process, but a systemic approach to managing the entire project ecosystem.

· We build a unified rhythm of work from strategic decisions to daily operations.
· Synchronize all stakeholders: from investors and management to team and contractors.
· We strengthen the process with niche experts and our own expertise in the field of service and hospitality.
· Provide transparent communication, avoiding “gaps” and duplication of functions.
· We ensure that each element of the system works harmoniously and for a common result.

“We act as conductors of a complex project — from strategy to daily decisions.”

ENDURANCE

We think long term and act systematically.

· We support strategic objectives taking into account internal and external challenges.
· We provide structural support in full-cycle format.
· We guarantee steely transformations that bring tangible results and leave a lasting impression.
· We build the partnership not “on one project”, but on the transformation of the entire portfolio.

“We don't just launch transformations — we bring them to fruition.”

Our Team